Book an Appointment

You can book appointments up to 10days in advance. We also offer “extended Hours” services.

We offer both Face to Face and Telephone Appointments (including for telephone advice) every day. A number of these appointments can be booked up to 10 days in advance. We also offer “Emergency”, “urgent” and “on the day” appointments. We also offer access to our services from 7:30 to 8:30 in the morning or 17:30 to 18:30 in the afternoon. These services are only available during certain days of the week.

If you need to consult with us contact us on 0141 211 6210. Our telephone lines are open from 8:30am till 18:00pm Monday to Friday.

When you contact us our reception staff will ask you a range of questions regarding your condition and based on that you will be offered the first available telephone appointment we have. We woluld appreciate it if you could assist them by answering the questions.

Our receptionists are here to support  you to access the care you need.The information you give to this team helps us to plan our workload for the day. This means patients in the greatest need are dealt with first and a health professional may need to phone you back for a fuller discussion about your condition.

Reception teams do not make clinical decisions, but they have had training to help patients get to the most appropriate service and to guide patients through how services are being delivered in our practice.

Our reception teams are here to help. We demand you treat them with courtesy. The practice has a zero tolerance policy toward abusive patients.

It is easier and quicker to manage appointments via our online service. Simply log in and select an option.

Please note this service is currently suspended.

We are pleased to offer you the opportunity of managing your appointment day or night on line. This new service will allow you to book “routine GP appointments” up to 4 weeks in advance. In addition you can also view and cancel your appointments.

This service is available 24 hours a day and if you have a smart phone you can download a free app called “patient access”.

Before we offer you access to the system, we need you to;

Can another Healthcare Professional help?

Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.

Your appointment at the Practice

  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • If you have a preference for a particular doctor we will do our best to meet your requirements. Please remember that it may not always be possible to speak to your preferred doctor or nurse. If you are consulting more than once about an ongoing problem or illness, please make sure you follow this through with the same doctor whenever possible.

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.

Additional information

Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.