WORKING TOGETHER

At Buckingham Terrace we aim to provide you, our patients, with the best service that we can.

To achieve this we acknowledge that:

• You have the right to be treated with dignity, courtesy and respect at all times.
• You should be seen urgently if your medical condition necessitates that.
• You should not be kept waiting unnecessarily, and should be informed of any delays lasting longer than 30 minutes past your appointment time.
• You have the right to request a home visit if you are too ill to attend the surgery or are
housebound due to infirmity. However, please remember that it is the doctor's responsibility to make a final decision on whether a home visit is necessary.
• Your repeat prescription should be ready for collection after 1.30pm on the next working day following your request.

We hope that you will assist us in achieving these aims by:

• Extending the same courtesy and politeness to our practice team.
• Not mis-using urgent and emergency appointments.
• Remembering that your appointment is for 10 minutes. If your consultation is longer than this, subsequent patients will be kept waiting.
• Keeping your appointment and informing us in advance if you are unable to attend.
• Requesting home visits only when it is necessary.

FREEDOM OF INFORMATION - PUBLICATION SCHEME

The Freedom of Information (Scotland) Act 2002 came into force on 1st January 2005 and enables any person requesting information from a public body to receive that information, subject to certain exemptions.
The Practice Publication Scheme Document is available to view. Please contact the management partner for more information.

VIOLENT OR ABUSIVE BEHAVIOUR BY PATIENTS

In the event of an incident of violent or abusive behaviour by a patient towards any medical, nursing or clerical staff or other person(s) on the premises, action may be taken to remove such a patient from the practice list with immediate effect.

SUGGESTIONS AND COMPLAINTS

We constantly seek to improve our services and if you have a comment, suggestion or complaint, contact the management partner, Mr Javidan, in person or by writing.

ACCESS TO MEDICAL RECORDS

The practice abides by the Data Protection Act and is registered with the Data Protection Agency. The Act gives you the right to see personal health information about yourself. If you wish to have access to your medical records, you should contact the management partner who will be able to advise you on this matter.

YOUR PERSONAL HEALTH INFORMATION

All our staff have a professional and legal duty to maintain confidentiality and safeguard your personal health information. To ensure you receive the best possible care, there may be occasions where it is important to share this information. If you have any concerns regarding this issue, please speak to Mr Javidan, management partner, or your GP.